UPDATE: 2 GOLD STREET


Posted on 9th November, by TF Cornerstone in TF Cornerstone News. 8 Comments

Please read through these frequently asked questions and answers regarding the status of 2 Gold Street. We encourage you to read through all questions & answers as many have been updated with new information from our previous post.

If your questions are still not answered, please call us: 212-672-1000. We will endeavor to keep all residents updated as we have more information. We will continue to update BuildingLink. Please watch our blog and social media channels for more frequent updates:

TWITTER: twitter.com/tfcornerstone

FACEBOOK: facebook.com/TFCrealestate

You should notify your renter’s insurance provider of your situation immediately if you have not done so already.

[Please note this information applies to RESIDENTIAL tenants only. Retail tenants with questions, you may contact the main office at 212-672-1000 and ask for Mike Garcia.]

UPDATED: 11/9/12, 2:00 PM

  • Assessment of damages:  From 11/2/12, the date we were able to access the building and begin to work, we estimated it would take about two (2) weeks to complete an assessment. Our assessment of damages will be complete by Friday, November 16. We will have more detailed updates for you by then.

 

UPDATED: 11/7/12, 5:30 PM

  • How can I meet with or talk to someone at TF Cornerstone immediately? A: We continue to make every reasonable effort to address every single tenant issue and concern. If you would like to meet with management to discuss your situation, we are open to meeting with you. Please call 212-672-1000 during business hours and ask to arrange a meeting.
  • Can you reassure me that the building and my apartment are secure? A: Building and apartment security is extremely important to us and in all of our best interests. We have received many inquiries about this and assure you that we are taking them seriously. The building continues to be staffed 24/7. All apartments are being locked whenever staff has reason to enter them. BuildingLink is up and running again in the lobby and security has been enhanced with a computerized sign-in system.
  • Has my apartment been entered? A: When the initial order to vacate was issued, TF Cornerstone staff made a rapid check of the entire building, including apartments, to ensure everyone was safely evacuated. Apartment contents were not disturbed. As of today (November 7), we are beginning the processes of entering all apartments for purposes of removing items from refrigerators/freezers, removing kitchen trash, checking for pets, and ensuring that all gas and plumbing fixtures and appliances are in the “off” or “closed” position. This is necessary for sanitary/health reasons. Please be assured that security has been, and will remain, our paramount concern. Detailed logs are being kept of all apartment entries and the entrance door will be secured by a member of the building staff when they leave each apartment. Note that IF we find an apartment that was left unlocked, we will lock it. If you have any questions or concerns about this process, you may speak to us by calling 212-672-1000.
  • Is my mail being held someplace? A: The United States Postal Service (USPS) has informed us that some undelivered mail is available for pick-up at the Church Street Post Office, located at 90 Church Street. The office is open Monday – Friday, 8:00 AM – 8:00 PM and Saturdays, 8:15 AM – 3:45 PM. USPS can be reached at 800-275-8777 if you require additional information or have specific mail-related questions.
  • I mailed a check for November rent – what will happen to it? A: We have received a large number of checks in the mail for November rent. These checks are being held and WILL NOT be deposited. You may call us to arrange for the check to be mailed to you at an alternate address OR you may come to our corporate office to pick it up in person. Call 212-672-1000 to make arrangements as you prefer.

 

UPDATED: 11/7/12, 12:15 PM

  • Has my apartment been entered? A: As of today, we are beginning the processes of entering all apartments for purposes of removing items from refrigerators/freezers, removing kitchen trash, checking for pets, and ensuring that all gas and plumbing fixtures and appliances are in the “off” or “closed” position. This is necessary for sanitary/health reasons. Please be assured that security has been, and will remain, our paramount concern. Detailed logs are being kept of all apartment entries and the entrance door will be secured by a member of the building staff when they leave each apartment. Note that IF we find an apartment that was left unlocked, we will lock it. If you have any questions or concerns about this process, you may speak to us by calling 212-672-1000.
  • Is my mail being held someplace? A: The United States Postal Service (USPS) has informed us that some undelivered mail is available for pick-up at the Church Street Post Office, located at 90 Church Street. The office is open Monday – Friday, 8:00 AM – 8:00 PM and Saturdays, 8:15 AM – 3:45 PM. USPS can be reached at 800-275-8777 if you require additional information or have specific mail-related questions.
  • I mailed a check for November rent – what will happen to it?  A:  We have received a large number of checks in the mail for November rent. These checks are being held and WILL NOT be deposited. You may call us to arrange for the check to be mailed to you at an alternate address OR you may come to our corporate office to pick it up in person. Call 212-672-1000 to make arrangements as you prefer.

 

UPDATED: 11/7/12, 9:45 AM

  • What happened to my dry cleaning?   A: Dry cleaning at 2 Gold Street is handled by a third party vendor, World Class Valet. Residents may contact Word Class Valet Directly at 212-459-0670 to make arrangements to retrieve your items.
  • What will my rent responsibilities be for the months of November and December? What if the building in not habitable beyond then?  A: Tenants will not be responsible for any rent during the time that they are unable to occupy the building/their apartment due this to incident. Any paper checks received for November rent after Monday, October 29th have not been deposited and are being held in our main office. Please contact us at 212-672-1000 to provide a forwarding address, or to make arrangements to pick up your check. Please see the 11/3/12 update below for information on electronic payments, and checks that have already been processed.

 

UPDATED: 11/6/12, 10:00 AM

  • What happened to my dry cleaning?   A: Dry cleaning at 2 Gold Street is handled by a third party vendor, World Class Valet. 2 Gold residents will be able to retrieve any dry cleaning from World Class Valet at 2 Gold from today (11/6/12) on. We request that you pick up your items within 2 weeks. For security purposes, please bring identification for building entry.
  • What will my rent responsibilities be for the months of November and December? What if the building in not habitable beyond then?  A: Tenants will not be responsible for any rent during the time that they are unable to occupy the building/their apartment due to this incident.

 

UPDATED: 11/5/12, 4:30 PM

  • Is it true that tenants have four days to pick up their goods that they need?   A: There is no time limit on when you will be allowed to get your personal belongings, however reasonable access hours may be instituted in the near future. Please bring your apartment keys and photo ID. Please note that all move-outs must be scheduled.
  • Can we move back in two months?  A: At this time, we are assessing the situation. This may take up to two weeks. All the underground mechanical and electrical system were damaged.  Everything has to be replaced or repaired. As soon as our assessment is complete, we will provide a more concrete time-frame.
  • Will I receive a refund of my November rent payment?  A: We will refund all November rent payments, but we’re still working on the process because rent is sent to us in various forms.  The process will be different for each form.  We are doing everything in our power to expedite these payments to the shortest possible time.  All physical checks sent to us by you or by your bank after Sandy is being held by us.  We would like to return it to you, so please contact Melissa, Judith, Esther or Joe at 212-672-1000.
  • What is the status of the bike room?  A: Both bike rooms were flooded. Tenants may not access these rooms at this time. We will provide additional information as we get further into the clean-up of the basement area.

 

UPDATED: 11/3/12

  • Is 2 Gold Street badly damaged? Will I be able to move back in soon? A: The building has been badly damaged by Hurricane Sandy. The mechanical systems are critically damaged. It may take as long as two weeks to assess the full extent of the damage. We estimate that it will take approximately two (2) months to complete the repairs.
  • If I move to another TF Cornerstone building, can I move back to my old apartment at the current price when the building is again safe to enter? A: Yes.
  • If I move to temporary housing, can I move back in to my old apartment at the current price when the building is again safe to enter? A: Yes.
  • When can I remove my personal items from 2 Gold Street? A: As soon as we are able to do so we will advise you regarding furniture and larger items. Please note that all move-outs must be scheduled. 2 Gold residents may now re-enter the building in a controlled and orderly manner to retrieve critical personal items and pets.
  • Is TFC going to compensate me for my relocation expenses? A: It depends on your specific situation. We will handle this question on a case by case basis until further notice, once you have decided where to relocate. We will work in any way possible to help you and are awaiting insurance information.
  • Am I expected to pay rent for November?  A: No, displaced residential tenants are not expected to pay rent for the month of November. If you were enrolled in automatic payments and your rent payment was deducted, it will either be refunded or applied to future rent. Our accounting department has dedicated personnel handling reimbursements. We hope to be able to return rent payments next week, pending confirmation of receipt and pending cooperation from our bank.
  • Will TFC help me find another apartment?  A: We are working with other management companies to find comparable available apartments for displaced residents. We will continue to provide updates.
  • If I move to another TFC building, will I get my security deposit back, even if my furniture is still in my old apartment? A: Yes. Eventually you will be able to retrieve your belongings and your security deposit will be transferred to your new apartment, provided that the apartment has not been damaged beyond ordinary wear and tear.
  • If I move to a non-TFC building, will I get my security deposit back? A: To the extent that we are able, we will try to return all security deposits promptly, barring any unreasonable damage beyond regular wear and tear, to the apartment, and provided that your account is current.
  • If I decide to NOT wait for 2 Gold Street to be ready again and relocate permanently, will you let me out of my lease as of 10/31? A: Yes.
  • Is TFC able to provide listing information about available apartments? A: We may have apartments available, but our inventory will be changing rapidly. Please call our hotline for availabilities at: 212-672-1000.
  • If my apartment or personal belongings were not damaged, should I still contact my insurance company? A: Some insurance companies may have a “displacement” or similar clause that would assist in additional living expenses if the insured apartment becomes uninhabitable. Every company and policy is different, so it is best that all residents contact their insurance company for specific information about their situation.
  • My insurance company requires documentation from me, what can I provide them? A: Memos posted to BuildingLink on 11/1/12 & 11/2/12 describe the situation and make reference to both 2 Gold Street and 201 Pearl Street. If you require additional information or documentation, please contact us at 212-672-1000 or email 2gold@tfcornerstone.com.
  • Who should I contact if I had a vehicle parked in the garage? A: The garage is operated by Imperial Parking. You may contact Carl Benz at: 212-736-7171 x14.
  • What will happen to my packages/mail?  A: We recommend that you have your mail forwarded. You can do this through the US Postal Service, either permanently or temporarily. You can do this online here: https://moversguide.usps.com/. If you return to the building to retrieve items, you can also check your mail and packages that may have been held there.
  • Is the building providing flashlights? A: Flashlights and glowsticks are being provided at the building for any tenants wishing to go get items from their apartments. (As of 11/2/12)
  • Is the building secure? Is my apartment safe?  A: The building is fully staffed and secure at all times. Visitors must sign in and out. Security remains a top priority.




TF Cornerstone

written by: TF Cornerstone

TF Cornerstone is a New York City-based residential & commercial real estate acquisition, development & property management firm whose portfolio includes luxury condos and no fee apartment rentals.

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8 Responses to “UPDATE: 2 GOLD STREET”

  1. Danielle says:

    What about temporary going into the building for our belongings? I don’t want my furniture but my valuable items and a few changes of clothes would be nice.

    • TF Cornerstone says:

      Hi Danielle, you may have already seen this update but yes, you can go to the building to retrieve personal items. If you have any other questions about you situation please call 212-672-1000.

  2. Philip Ballard says:

    If power comes back on in all of lower Manhattan today or tomorrow, will power at 2 Gold also come on? Or, is damage so bad that power is not coming on, even if the rest of lower Manhattan’s power is restored?? Thanks

    Please call me at 703-581-9321 or text…. thanks!!

  3. [...] a separate update regarding 2 Gold Street has been posted via Facebook, Twitter and our blog. We will continue to update those residents [...]

  4. [...] to offer alternative housing at decent rates.  Other buildings have offered residents temporary housing, while we weren’t offered anything for over a week. [...]

  5. Sam Liao says:

    Can you please care a bit more for those who want to move out? I needed that reference letter by closing of business today~~~ but I don’t have it~ PLEASE!!!

  6. Barry says:

    Can you guys provide an update on what has been done? I realize you don’t have a concrete timeline yet; but having a sense of progress would be helpful/comforting. Has all the water been pumped out? Has the oil spill problem been resolved? Have the damaged cars been removed? etc.

    Thanks

  7. [...] did so much damage to the NYC area and New Jersey.  As you know, TF Cornerstone, especially our 2 Gold Street tenants, was not immune to Sandy’s impact.  However, so many area residents have it far worse, their [...]

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